Aerie, by Summit Luxury Logistics
A guest concierge that runs under your brand, and costs you nothing to operate.
Aerie gives your guests a Park City concierge, working as an extension of your STR management firm. Guests get a better stay and you get the reviews, repeat bookings, and higher occupancy.
Built and run in Park City.
The gap you already know
After your guests effortlessly book their dream vacation home, they are left with a variety of tasks to build out the rest of their vacation. Ski gear, transportation, a private chef, or lift tickets procured and delivered to their residence. Even with a dedicated concierge desk, you can't help everyone.
Aerie changes that. From the moment of booking (along with information your reservations team collects), Aerie delivers a custom welcome flow that allows them to get everything they need for their stay in just a few minutes.
What Aerie is
Aerie is that concierge, run for you and presented as yours.
Your guests get one point of contact for the non-lodging parts of their trip. Summit operates it end to end, under your name and to the highest white-glove standards. You add nothing to your headcount and pay nothing to run it.
- 01
Transport
A driver meets them at the airport and brings them to the home.
- 02
Grocery Stocking
The guest sends a list. The kitchen is stocked and put away before they arrive.
- 03
Equipment Rentals
Skis and bikes sized to each guest, delivered and fitted at the home.
- 04
Experiences
A private chef, a mountain guide, a snowmobiling excursion, an in-home massage, booked and confirmed without hassle.
- 05
More
A crib for the nursery, a tee time at dawn, ski lockers, a florist, oxygen for the altitude. If a Park City vendor can do it, the guest can ask.
How it works
The guest pays for what they use, at rates no one can get alone.
Your guest opens the link in your brand and makes their requests. Summit fulfills each one through our Park City vendor network. Because we buy across dozens of guests per week, we secure rates a single firm can't.
Nothing to spin up, no one to hire. You add Aerie to your pre-arrival flow and we run the rest. A full concierge you offer your guests at no cost to your business.
What it does for you
- 01
Better stays, on the record
The requests that used to slip get handled. It shows up in the reviews, and in what owners hear about how their home is run.
- 02
More repeat and direct bookings
A guest whose trip was handled comes back to you, and books direct next time instead of through an OTA.
- 03
Your brand, not ours
Guests see you as the provider of the concierge. We work behind your name, we don't market to your guests, and we don't compete for the next booking. That stays yours.
A note on Airbnb
In 2025 Airbnb launched Services. The platform now offers a concierge layer too.
Chefs, gear, and local services are a tap away inside the app. A guest deciding between booking direct with you and booking on the platform leans toward whoever makes the stay effortless. Aerie puts that concierge on your side of the choice, so the booking stays with you.
Built in Park City, for Park City stays
Summit Luxury Logistics is a Park City operation. The vendor network behind Aerie, transport, provisioning, ski and bike outfitting, and experiences, is one we have built and vetted here, for this market and this kind of guest. We know what an exceptional stay in this town requires, because we've been making them happen for years.
Our mission is to reduce the inefficiencies in delivering services to guests, otherwise captured by corporate cost-plus operational layers, and redirect that revenue to local businesses and service providers.
See it under your brand
Put a concierge in front of your next guest.
Book a call and we'll show you exactly how Aerie runs under your name. Or walk a demo stay first and see what your guest sees.
Thank you. We'll be in touch shortly.